CLINIC POLICY

APPOINTMENTS

For appointment bookings please call (604) 985-3333.  Online booking is also available. 
Phone lines are busiest 8:00-10:00 am and 1:00-2:00 pm.  For non urgent matters and to reduce your wait time on hold,  we encourage you to phone outside these times.

CANCELLATIONS

Please cancel your appointment 24 hours in advance to avoid a cancellation fee - $30 for 10 minute appointments or $50 for longer appointments including physicals, procedures and counselling.
With enough notice, we can offer the appointment to another patient and ensure all our appointment times are filled. This will help improve service to our patients by reducing how long our patients have to wait to see their doctor.

MEDICATION REFILLS

If requesting a prescription, please try to bring a list of the medications you need refilled.
We offer renewal of prescriptions over the phone at a 32$ fee otherwise please book an appointment if you require a prescription refill. In case of emergency, your pharmacist is able to provide an emergency supply.

REFERRALS

We are unable to accept phone referrals. If you require a referral, please book an appointment with your own doctor. 

If a referral has been made by your doctor, your patience in receiving your appointment date is appreciated.  

Unfortunately wait lists are long and, depending on the specialty, wait times to hear about your appointment can range from one week to many months.

​Once the initial referral has been made you are welcome to call your specialist's office to inquire.